Andrew has written to Lloyds Bank Executive Director Charlie Nunn to express concern over plans to close the Warminster branch in November 2024. In his letter, Andrew pressed the bank chief on plans to provide continuity of service and help vulnerable customers with the transition to online and telephone banking. Whilst Lloyds Bank have stated their intention to send a Community Banker to Warminster, they have not provided crucial detail for this plan including when the Community Banker will visit Warminster and the times at which they will be available.
Last week, Lloyds Bank announced plans to close 45 bank branches in 2024. The closure of Lloyds’ Warminster branch leaves the town without a bank and dependent on online services. Andrew expressed concern in his letter that certain people such as the more elderly may not be familiar or comfortable with online banking.
Andrew said;
‘I regret that Lloyds Bank have decided to close their Warminster branch against the wishes of their local customers and I remain concerned about their plan for the provision of alternative services. Whilst they have indicated an intention to send a Community Banker to Warminster, there is very little detail. I want to know when and for how long my constituents will have this alternative service and assurances that those who struggle with digital content will not be allowed to fall through the gaps.’